How do I track the delivery of my order?

When your order is shipped, you will receive an email with the tracking number of your package. You can then go to your account or to the “Help and Services” section

• Delivery to store: Enter the tracking number of your package sent by email when it is shipped and follow its progress on the carrier's website.

Once your order has been delivered to the store, you will be informed by email. The store will contact you as soon as possible once the package has been received.

• Colissimo home delivery: Enter the tracking number of your package sent by email when it is shipped and follow its progress here

• Express Chronopost home delivery: Enter the tracking number of your package sent by email when it is shipped and follow its progress here

• DHL express home delivery: Enter the tracking number of your package sent by email when it is shipped and follow its progress here

• Delivery to a relay point: Enter the tracking number of your package sent by email directly to the carrier's website.

For any questions regarding the delivery of your order, we invite you to contact customer service via chat , the contact form available in the “Contact us” tab or by telephone at +33 4 85 21 31 78.