What happens if my payment is declined?

If your payment is declined, you will receive a payment cancellation email. This way, you will not be charged for this payment. Afterwards, we invite you to place your order again.

However, if you have been inadvertently charged, we invite you to contact our customer service via chat , the contact form available in the "Contact us" tab or by telephone on +33 4 85 21 31 78. Our team will respond to your request within 48 working hours.